Question 1

What do I get with my initial purchase from Townsville Firewood?

Accepted Answer

With your initial purchase, you'll buy a Townsville Firewood wheelie bin, which is a one-time investment. You'll also receive approximately 100kg of high-quality firewood.

Question 2

How does the refill process work?

Accepted Answer

When you need more firewood, simply place an order for a refill. Townsville Firewood will exchange your empty bin for another bin full of the best wood in town! If for any reason your existing bin is damaged or unsuitable to be re-used in our bin exchange system, we'll call you to work out a solution.

Question 3

Can I keep the Townsville Firewood wheelie bin after the initial purchase?

Accepted Answer

Yes, the Townsville Firewood wheelie bin is yours to keep and use as you please after the initial purchase.

Question 4

Is the Townsville Firewood wheelie bin easy to move?

Accepted Answer

Yes, the Townsville Firewood wheelie bin is designed to be easy to move, making it convenient for customers to transport firewood as needed.

Question 5

Does the Townsville Firewood wheelie bin ensure that the wood stays dry?

Accepted Answer

Absolutely! The Townsville Firewood wheelie bin is designed to keep the firewood dry, ensuring you have dry and ready-to-burn wood whenever you need it.

Question 6

Are there any concerns about termites when using Townsville Firewood?

Accepted Answer

No, you don't need to worry about termites when using Townsville Firewood. The firewood is delivered termite-free and the wheelie bin prevents termites (and other pests) getting into the wood.

Question 7

Do I need to lift or stack the firewood when I receive a refill?

Accepted Answer

No, there's no need to lift or stack the firewood yourself. Townsville Firewood exchanges your existing bin for another bin so all the hard work is done for you!

Question 8

Will using Townsville Firewood create a mess?

Accepted Answer

No, using Townsville Firewood is clean and hassle-free. There's no mess to worry about, and the wood is neatly stacked in the wheelie bin for your convenience.

Question 9

Is there a delivery fee for refills?

Accepted Answer

No, Townsville Firewood offers free delivery for refills, making it even more convenient for you to have quality firewood delivered to your location.

Question 10

How much does the 240L bin hold?

Accepted Answer

The 240L Townsville Firewood wheelie bin holds about 100kg of split hardwood. This is equivalent to 5x 20kg bags or almost 7x 15kg bags.

Question 11

What are the business hours of Townsville Firewood?

Accepted Answer

Business hours vary depending on time of year and the weather. Send a txt/call us on 0414 501 781 or head over to our socials to check for the latest updates.

FAQ

Frequently asked questions